Roborock has been named Canstar's 2026 Most Satisfied Customers brand for robot vacuums, with Australian respondents rating it highest overall against other robot vacuums on the market.
The result rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used over the previous three years. Scores covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every one of those categories.
Customer feedback as a development input
Danni Li, Roborock's marketing lead, said the company was honoured by the recognition and described success internally as a measure of how much it can reduce the complexity of daily chores so customers have more time for what they enjoy. Li said consumer centricity is a core value at the company and that its R&D team leans heavily on real customer feedback: what owners like, what they do not, what slows them down at home and what they wish the products offered. Because the award was decided by people who actually use robot vacuums, Li said it was a particularly meaningful signal.
New models launched in Australia
Roborock has recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system. The system is designed for sticky messes and spills, distributing clean water across the roller through 16 pressurised outlets, with faster roller rotation at 240RPM and 2.5 times downward mopping pressure. A new pressurised 100ºC self-cleaning fresh water roller wash is claimed to deliver a deep, hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is built to climb double-layer thresholds up to 8.8cm high. Its AI RGB recognition identifies different floor surfaces and types of mess and adjusts the clean accordingly. The DuoDivide main brush and dual lifting side brushes are rated at a 0% hair tangling rate, and the new RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market. It uses 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system for everyday messes, spills and grime. For pet-owning homes, Roborock quotes a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition distinguishes floor types and spills and adjusts waterflow, and the machine recognises carpeted rooms, lifting the roller mop up to 15mm while an Automatic Roller Shield keeps carpets dry.
Performance figures cited for the two models are the manufacturer's own claims.